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Privacy Policy
Effective: 2024-09-10
Welcome to SellSN ("Platform", "we", "our", "us"), operated by SellSN MB. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you use our Platform. By using our Platform, you agree to this Policy. If you do not agree, please do not use our Platform.
1. Data Controller
1.1 Identity
SellSN MB is the Data Controller of the information you provide us and is governed by European Union and Lithuanian laws.
2. Your Rights
2.1 Access and Rectification
Under data protection law, you have the right to request details of any personal data we may hold about you. You also have the right to request correction or deletion of any inaccurate or outdated information.
2.2 Right to be Forgotten
Where we have no legitimate reason to retain your information, you have the right to request its deletion.
2.3 Automated Decision-Making
We may use automated decision-making for purposes such as fraud prevention and regulatory compliance.
3. Information We Collect and Why
3.1 Email Addresses
We collect your email address to secure your account and facilitate electronic communication.
3.2 IP Addresses, User Agents, and ISO Country Codes
We store this information alongside your account and orders to prevent fraud and protect against attacks.
3.3 Usernames and Third-Party Payment Service Provider Identifiers
We use these to identify you on our service and integrate with third-party payment providers for transaction processing.
3.4 Payment Gateways, Delivery States, and Fees
We collect and store information about payment gateways used, order states, and fees to comply with local laws and improve the seller experience.
3.5 Creation Dates
All entities are associated with a creation date for analytical purposes and service improvement.
3.6 Cryptocurrency Wallets
Cryptocurrency wallets are managed by ChangeNOW (CHN Group LLC). We do not store wallet information or encryption keys. Only your email address and user ID are sent to ChangeNOW for payment processing.
3.7 Product Images, Names, Prices, Items, and Descriptions
Images and other files are not stored by us but by Cloudflare Inc. We use this information to provide service features and for analytical purposes.
3.8 Store Views
We collect data on store views including, but not limited to, IP addresses, dates and times and ISO country codes to provide analytics to sellers about their store performance.
3.9 Customer Email Addresses
We use customer email addresses to facilitate services for customers utilizing the Platform on behalf of sellers.
3.10 Anonymous Data
Some data, such as error messages, stack traces, and codes, is collected anonymously to improve service performance and fix bugs.
3.11 Forwarded Emails
We store all forwarded emails to our Atlas email system for a period of 14 days for bug fixes and performance improvements. This includes emails related to Cash App and PayPal Friends and Family transactions.
4. Security Measures
4.1 Password Storage
We use advanced cryptographic techniques to store passwords securely. Specifically, we employ Argon2id with a 2048-bit secret key and 50-bit cryptographically random salting to protect against unauthorized access.
4.2 Wallet Management
Cryptocurrency wallets are managed by ChangeNOW (CHN Group LLC). We do not store wallet information or encryption keys. Only your email address and user ID are sent to ChangeNOW for payment processing.
4.3 Security Features
Our security measures include:
- Strong Password Storage: We use industry-standard techniques to protect passwords.
- Detection of Unknown Login Locations: We monitor for unusual login activity.
- Multi-Factor Authentication (MFA): Enhances account security through additional verification steps.
- 2-Factor Authentication (2FA): Provides an additional layer of security beyond just passwords.
- Strong Password Policy: Requires complex passwords to enhance security.
5. Data Portability
5.1 Requesting Data Archive
You have the right to request an archive of all personal data we hold about you. This request will be handled automatically and provided to you within 14 days via email.
6. Data Rectification
6.1 Updating or Deleting Information
Our service allows you to rectify or delete outdated or invalid information from your account. You also have the right to request full data erasure from the Service administration dashboard.
7. International Data Transmission
7.1 Cloudflare Inc.
Cloudflare, Inc. may transfer data outside of the European Economic Area (EEA) as detailed in their [Privacy Policy](https://www.cloudflare.com/privacypolicy) and [Terms](https://www.cloudflare.com/website-terms/).
Stripe, Inc.
Stripe, Inc. may transfer data outside of the EEA as described in their [Privacy Policy](https://stripe.com/privacy) and [Terms](https://stripe.com/legal/ssa).
8. Legal Bases for Processing (EEA Users)
8.1 Processing Grounds
We collect and process your information based on the following legal bases:
- Provision of Services To operate the services, provide customer support, and ensure safety.
- Legal Obligations To comply with legal requirements.
- Consent: Where you have given explicit consent for specific purposes.
9. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected. Data may be retained longer if required by legal obligations or with your consent. Data will be deleted once the retention period expires.